Policies
Shipping & Returns
Shipping
- Free shipping on all US orders over $100.
- Discounted rates available for shipments to Canada.
- Orders typically ship within 1–3 business days.
- Tracking information is emailed once your order ships.
- Delivery times vary by location — most US orders arrive within 3–7 business days.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Returns may be subject to a restocking fee.
To start a return, contact us at hello@overlandsauna.com. Returns should be sent to: 109 SE Salmon St, Portland, OR 97214.
If your return is accepted, we'll send you a return shipping label along with instructions. Items sent back without first requesting a return will not be accepted.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received your return. You'll be automatically refunded on your original payment method within 10 business days.
If more than 15 business days have passed since we approved your return, please contact us at hello@overlandsauna.com.